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Service activation immediately upon receipt of your on-line application.

Q:  What is Kall8 Recording Service? back to
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This service records and monitors in Real Time the actual spoken conversation of every inbound toll-free call. This can used to help improve the quality of service, and for training and mentoring employees. Use it for evaluating the handling of calls, to evaluate scripts and to evaluate personnel. Kall8 Recording Service is a good tool to use to help increase customer satisfaction, improve call handling skills and train customer service personnel and telephone sales personnel, by using actual recordings of real telephone conversations.

It also can be used as proof of orders to validate the acceptance of credit cards and other charges by phone and to quickly resolve disputes regarding telephone orders.


Q:  What types of calls are recorded? back to
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The Kall8 system is very user friendly in that only incoming toll-free calls are recorded. Thus, if an employee makes outbound personal calls they are not recorded and their privacy is not infringed upon.
Q:  What is the cost of the Kall8 Recording System? back to
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There is no equipment to buy, no minimums, and no usage related fees. In addition to the normal Kall8 charges of 6.9¢ per minute, there are two options from which to pick. Both options include saving and storing every message for 30 days from the time it is recorded. It also includes the provision of a personalized greeting prior to recording such as, "Thank you for calling [Company]. Your call may be monitored or recorded for quality assurance. Please wait while your call is being connected".

High volume users For those of you who will be using Kall8 recording a lot, the cost will be a one time set up fee of $60 and $60 per month for 3000 recorded messages. (Each additional block of 3,000 recorded messages is an extra $60 per month.)

Low volume users The more economical option for low volume users is to pay a one time set up fee of $10 with a monthly fee of $10 plus 5¢ per recorded call.


Q:  Can I save recorded messages for more than a month and what does this cost? back to
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Yes. You may archive and store all of your messages indefinitely. For those of you who have selected the high volume user program, there is a $50 per month storage fee for archiving. This provides enough storage space to save 3,000 messages (messages retrieved in the previous 30 days are not counted and are free). If during any calendar month you archive more than 3,000 messages, you will be charged for additional blocks of storage space at the rate of $5 per block, with each block holding 1,000 messages.
For low volume program users, the cost of archiving is $10 per month and 5¢ per message.
Q:  How do I determine which messages will be archived and stored? back to
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You have several choices.
  1. You can have only those messages that you have marked for archiving saved.
  2. You can have all message stored indefinitely, except for messages that you have deleted.
  3. You can have only those messages that you haven't listened to saved.
  4. You can have only those messages that you haven't listened to, plus those that you have marked for archiving saved.
  5. You can have no messages saved for more than 30 days.
When you set up your account you can customize it accordingly.

Q:  Are there any other charges in conjunction with Kall8 Recording? back to
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If you only want a greeting played, such as, "Thank you for calling. Your call may be recorded for quality control" there is no additional charge. Anything more complicated that would require customized programming could incur a programming charge.

Q:  How do I sort messages for quality control? back to
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All calls are listed in chronological order similar to the attached report (hyperlink). You can skim through this listing for anomalies, i.e., extra long calls, calls from outside your market area, extra short calls, multiple calls from the same Caller I.D. Simply click on them and listen to them. You may list your calls in numerical order based on the calling parties' Caller I.D.
  • If you are interested in how calls are handled at a particular location, e.g., if all of your "service" calls are being sent to a particular 800 number, you can list only those calls that have been forwarded to that number and then listen to them.
  • If you are concerned with calls that come from a specific number, or from a specific area code, you can enter that number or area code and all inbound calls whose Caller I.D. matches the criteria you choose will be listed for monitoring.
  • If you are concerned about calls that are very long, you can enter the parameters so only calls that are over that length will be listed. Alternatively, you can have us list only calls under a certain length. Or you can list calls based on the length of the call, i.e., the longest call at the top of the list; the shortest at the bottom or vice versa.
Q:  How can I use Kall8 Recording to substantiate credit card sales or resolve disputes regarding orders? back to
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  • If you know the number or numbers that the caller who placed the order may have called from, you may enter those numbers and all calls from those numbers will be listed and you can click on them to listen to the recorded conversation.
  • If you do not know the number the caller is calling from, but know approximately when the call came in, you can look at calls received during that period.
Q:  What happens if Caller I.D. is blocked? back to questions
In most cases, Kall8 receives the number of the calling party even if Caller I.D. is blocked.

Q:  Will I received the same information on calls received from Mobile phones? back to
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We cannot always rely upon the Caller I.D. that we receive from some Mobile phone companies.
Q:  Do I have to listen to the entire call? back to
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No. The Kall8 Recording System uses the capacity of Microsoft Windows so you can move the cursor ahead or move it back to listen to only those portions of the call that are of interest to you.
Q:  Should we seek legal advice before utilizing Kall8 Recording and Monitoring? back to
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Yes. Kall8 does not provide legal advice. If you have a question about who needs to be aware that a call is being recorded, you should ask an attorney to be sure you are following the proper procedures.
Q:  I have an ordinary Non Toll-Free number. Can I obtain Kall8 Recording Service on this number? back to
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Kall8 currently has numbers in the 206 area code that are compatible with the full Kall8 functionality. These numbers can be found on the Kall8 website. If you have a non-206 number, the only way to take advantage of the Kall8 system is to forward your current local number to a Kall8 800 number. To do this utilizing your local phone company's normal call forwarding service, you would then have the full Kall8 functionality.

Q:  How do I listen to my recorded calls? back to
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You have two options for listening to your recorded calls.
  1. Go to the Kall8 website, log into your account and go into the Recording section. Click on Listen to Recorded Calls and set your parameters for the ones you wish to hear.
  2. Choose to have your recorded calls emailed to you automatically. The option for this is found on the Recording Setup page of the Recording section.

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