Toll-free numbers, especially toll free vanity numbers, can increase name recognition and give your business an advantage over your competition.
Toll-free numbers convey the impression of a well-established business and increase the likelihood of higher sales.
| Q: | Are there any set up fees or minimums? | back to questions |
There are no minimums. Use as much or as little as you like and we will charge you for that at a rate of 6.9¢ per minute anywhere in the continental United States. If you wish to forward your toll free number outside the US, view the International Ring-to Rates.
Set up fees depend on the type of Kall8 service you choose.
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| Q: | Are there any other charges I should know about? | back to questions |
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The only other charge you might incur would be a $10 charge for a declined credit card. In other words, if we try to charge your credit card for your monthly invoice amount and the authorization center declines the charge, we charge you a $10 fee. And of course normal federal state and local taxes and regulatory fees apply. If you choose to block calls from pay phones, there is a one time $10 blocking fee. If you then choose to unblock payphone calls, that will also be $10. If you cancel your service in less than one year in order to transfer to another carrier, there is a charge of $50 per number. |
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| Q: | How am I billed? | back to questions |
| Kall8 provides online billing. Upon sign up, your credit card will be charged the installation fee plus one month's monthly fee. After the first billing cycle, your card will be charged a prorated monthly fee for that part of your first month as an active account. Thereafter it will be charged monthly for usage, the next month's fee and any applicable taxes and government regulatory fees. | ||
| Q: | How and when will I see the details of my charges? | back to questions |
| Your call detail, which includes the phone numbers, and names of your callers to each of your toll-free numbers plus the number of minutes per call, is available at any time in real time for you to view on your secure account management page. Monthly fees and applicable taxes and regulatory fees are posted monthly, as are payments. For $2 per bill, you may have paper bills mailed to you. |
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| Q: | May I pay by cash or check? | back to questions |
| There is a $2000 deposit required to set up a cash account. Please contact customer service. |
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| Q: | How long does it take to set up a toll-free Number? | back to questions |
| You should normally be able to use the service immediately after completing theonline application. If offline registration is required, it will be set up within 48 business hours of receiving a copy of the registration by fax or standard mail. If you are transferring an existing toll free number from another carrier it will take about 2 working days. |
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| Q: | Can I change the number to which my toll-free number rings? | back to questions |
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Yes, you can change the ring-to number to any US or foreign number in real time online by accessing your account on the secure Kall8 client Web site, or by calling customer service. |
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| Q: | Is there any difference between 800, 888, 877, or 866 toll-free numbers? | back to questions |
| There is no difference between 800, 888, 877, or 866 toll-free numbers. |
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| Q: | Can I have my Kall8 toll-free 800 number ring to another toll-free 800 number? | back to questions |
| Yes. 6.9¢/minute rates apply to any Kall8 number. |
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| Q: | How do I select a Vanity number from Kall8? | back to questions |
| Simply search the list of reserved numbers on this site or enter the search engine for numbers available in the National Database of unassigned Toll-Free numbers. If you have any questions, please call us at 1-866-222-1818. |
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| Q: | Can I cancel Toll-Free service at anytime? | back to questions |
| Yes, with Kall8 there are no complicated long-term contracts. You can end your Toll-Free service at anytime. (If you cancel your service in less than a year to move it to another carrier, there is a $50 fee.) |
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| Q: | Can I get one Toll-Free number to ring to my regular phone line and another Toll-Free number to ring to my Fax line? | back to questions |
| Yes, many companies order two toll-free numbers, since in addition to talking to a company on their toll-free line, customers prefer to fax their orders to a toll-free fax number. |
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| Q: | I already have a toll-free number. Can I still use Kall8? | back to questions |
| Yes. It takes us only about two days to move a toll-free number from any other carrier (such as AT&T or WorldCom) to Kall8. In fact, most of our customers have had toll-free service with one of the major carriers and have moved their existing numbers to Kall8 in order to obtain the enhanced services and better rates offered. Just click here to fill out the necessary form, which must be faxed or mailed to us. We are also required to obtain the cover page of the bill for your current toll free service. This is a requirement imposed for your protection to be sure that the person who is placing the order to move the account is the person paying the bill and is authorized to make that change. |
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| Q: | I already have a toll-free number. Can I get another toll-free number to link to the same line? | back to questions |
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Yes. You can have multiple toll-free numbers and they can all ring to the same number or to different numbers. Some of our customers have established separate toll-free numbers for different product lines, special advertising and public relation promotions, fax lines, sales lines, customer service, etc. Most of our customers have several toll-free numbers and use them with Kall8's enhanced features.
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| Q: | Do I need to install a new telephone line for a toll-free number? | back to questions |
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No. There is no need to install a new or separate phone line for your number. The toll-free number will ring through to any number you use, including your existing business line, your home phone, cell phone, etc. |
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| Q: | What if I move or open a new office? What happens to my toll-free number? | back to questions |
| No problem. No calls to make - merely go to the Website and change your toll-free number to ring to the new number that you designate. In fact, you can move it to ring at home at night, to your cell phone or your summer place on the Riviera with the click of your mouse. Easier yet, you can schedule your forwarding to go to different numbers at designated times. | ||
| Q: | Do I have to notify my local telephone company about the toll-free service. | back to questions |
| No. You have one point of contact, Kall8 - we take care of everything. | ||
| Q: | Am I charged for wrong number calls? | back to questions |
| Yes. Choose an 866,877, or 888 number to reduce this occurrence. These prefixes are newer than 800 numbers and likely have been used by fewer owners, thereby reducing the possibility of wrong number calls. | ||
| Q: | I receive a large number of wrong number calls. What can be done? | back to questions |
Wrong number calls are caused either by people misdialing, or calling a number that was formerly used by another person or company. There are three possible solutions for wrong number calls.
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| Q: | What is dedicated service? How do I know if it's right for me? | back to questions |
A significant portion of the 6.9¢ we charge for every minute on an inbound 800 call is an expense we have to pay to your local phone company to deliver the call to you. If you are a large volume customer, you can connect directly to our switch with a private line that will allow you to bypass the local carrier, thus making the call much less expensive to complete and much of the savings can be passed on to you in the form of a lower rate. If your toll-free bill is over $1,000 a month, this solution could be right for you, so call us at 1.866.222.1818 for more details. |
| Q: | Will people be able to call my Kall8 number from pay phones? | back to questions |
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Yes, you will be able to receive calls from pay phones, unless you choose not to. You have the option of blocking your Kall8 number(s) from receiving calls from pay phones. This will not only cut down on the possible wrong numbers for which you would have to pay, but it will also save you the extra cost of the calls (see below). There is no monthly charge for this feature, but there is a service charge of $10 to turn it on (or back to off), as it must be done by the underlying originating carrier.
The FCC requires that pay phone owners be reimbursed for the cost of using their phones to make 800 toll free calls. The tariffed rate is $.60 per call. (This charge is per call not per minute and is in addition to the normal per minute rate.) |
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| Q: | Can I have more than one toll-free number on my account but only allow my employees to see the call detail for their own number? | back to questions |
Yes, you can. You can do this through utilization of the "Manage Logins" feature, which you will find under the Account Management section of the Main Menu on the customer Web site.
There are two types of logins that you can set up:
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| Q: | Help! I still have questions. Who do I contact? | back to questions |
| Call 1-866-222-1818, or email service@kall8.com, as we maintain 24 hour 7 days a week customer service. | ||
