Customized Calling Area
Geographic Routing:
If you have multiple business locations or provide sales or service through geographically dispersed dealers, agents or resellers, Kall8's custom routing is for you. Whether the locations are car lots, offices, call centers, warehouses, or retail stores, Kall8 can route your callers to the location nearest to them. If you want your sales people to be on the sales floor rather than answering phones, Kall8 can play a message that gives the caller the address of your closest place of business. You set the criteria; it is implemented through Kall8.
Route calls by telephone number
Give us a list of the telephone numbers for each of your locations and we will deliver each call to the one that is closest to the caller. If your locations are close together, you can give us further criteria from which to choose.
Block calls outside your defined area
If your business is localized to one area, your toll-free number can be blocked from receiving calls outside your defined area. This will save you money on your toll-free calls and free up your sales people to take the calls that will make you money. Even if we block calls for you, we can still provide you with reports on where these blocked calls originated to help in your expansion plans.
Time of Day Routing:
This would be most beneficial if you have locations across different time zones. For instance, call centers would be able to take advantage of this service. You could have all calls on the East coast forwarded to your centers in the mid-West and West after 5pm EDT or you could have calls go to voice mail after 9pm local time or set it up with any configuration that best suits your needs.
Alternative Routing:
If the primary number to which you want a call routed is not available, the call can be forwarded to an alternative number or voice mail.
Call Distribution:
If your calls are answered by several different locations or you have multiple numbers going to dispersed locations, you can ask to have calls distributed in one of two ways:
- Sequentially - We will always try the main number first. If it is busy or is not answered in a predetermined number of rings, we will try a second number, then a third number, etc.
- Equally - We will distribute your calls equally to all your numbers. We can either do it in rotation, i.e. the first call to the first number, the second call to the second number, etc., or we can distribute them by length of time the number has been off hook.
Log In Service:
If you have a pool of agents answering calls, Kall8 can give you the ability to require them to log in so the system knows who is available to answer calls. Calls can then be distributed according to your predetermined criteria among those agents who are logged in/available.
Customized Routing:
If you have a need for routing that is not mentioned above, call us at 1-866-222-1818 and we will discuss with you whether your option is feasible for us to implement or not.
Online Routing:
For smaller users, the following geographic routing is available on a self provisioning basis online.
- blocked
- routed to a specified phone number
- sent to voice mail
Calls can be routed based on the calling party's area code, i.e. specific area codes can be blocked, routed to specified phone numbers or sent to voice mail.
Calls can be routed based on the calling party's area code and exchange (the first 6 digits of their phone number). They can also be blocked, routed to specified phone numbers or sent to voice mail. Calls can be routed based on the full 10 digits of the calling partyís phone number. They, too, can be blocked, routed to specified phone numbers or sent to voice mail.
Rather than routing your calls to different locations or numbers, Kall8 offers large customers the option of having your calls answered automatically with a custom announcement specified by you. This announcement can, for instance, give the phone number of the location nearest to them, along with the business hours of that location. We can collect for you the name, phone number and address of each of these callers for your use in follow up or for demographic analysis.
Toll-free numbers give you a local presence everywhere in the US because there is no charge to your customers for calling you. In fact, if your company is located outside the US, you can have your toll-free number forwarded to a location outside the US at no charge to your customers. This will increase the image of your company.