Call Recording & Retrieval Service
Kall8 is the only service that records the conversations on all inbound 800 toll-free calls for your company's use in improving customer service, verifying sales and checking accuracy of orders. All recorded calls are saved on a website for you to re-play at your leisure. There is no equipment to buy and no special software to install.
Kall8 is ideal for virtual offices and telecommuters. Recorded calls can be played from any Internet connected PC, anywhere in the world, allowing you to monitor off-site at anytime of day.
How Kall8 recording can help your business
Recording and retrieval enables progressive companies to improve the quality of services, and enhance call handling skills. Kall8's recording feature gives you real time feedback on the effectiveness and skills of your first line telephone response team. Archiving recorded orders and credit card authorizations enables you to sustain charges and quickly resolve disputes.
Recording
You may choose to record every call you receive, or use it intermittently to only capture representative samples of telephone conversations. The recording option can be turned on and off at will or scheduled to be on at only certain times of the day. This scheduling feature is available on the Kall8 website and allows you to program it yourself.
Sorting & Monitoring Calls for Quality Control & Training
Kall8 captures the Caller I.D. of the calling party, the number to which the call has been forwarded, the length of the call and the time of day of the call. You may sort calls by any combination of these criteria. You can then retrieve calls according to your specifications. For example:
- You can listen only to calls under one minute to determine if they have been properly answered or why the customer hung up so quickly.
- You can retrieve only calls over a specific length of time to evaluate if they were handled efficiently.
- You can record and retrieve calls received during a specific shift, calls sent to a specific location or calls received for a specific geographic area to assess whether they are handling the calls properly.
- If you have multiple 800 numbers, you may choose to listen only to calls to one of these numbers for employee evaluations.
Sorting & Accessing Calls to Resolve Disputes & Sustain Charges
If you receive a complaint from a customer or wish to prove the authenticity of a sale or order, you can merely sort for all calls received from that customer's Caller I.D.
Charges for Recording & Retrieval System
The charge for use of the Kall8 recording and retrieval system is $60 per month, with a one time setup fee of $60. This includes storing all calls for 30 days.
Charges for Permanent Archiving & Storage
If you wish to archive calls for more than 30 days, there is an additional $50 monthly fee, which allows storing up to 3,000 messages (in addition to the current month's messages). If during any month the number of messages in long term storage exceeds 3,000, you will be charged $5.00 per month for every additional block of storage required. Each such block holds 1,000 messages. You may set your account to store on a long-term basis:
- Only those messages marked for archiving.
- Only those messages to which you haven't listened.
- Both messages marked for archiving and those to which you haven't listened.
- All messages that haven't been deleted.
Additional Charges & Services
Kall8 Recording & Retrieval Monitoring Service requires purchasing Kall8 toll-free service.
Included free in Kall8 Recording & Retrieval Monitoring Service is the provision of an optional personalized greeting such as: Thank you for calling [Company] your call may be monitored or recorded for quality assurance, please wait while your call is being connected."
Businesses who use
toll-free numbers for advertising and customer service get more response than those that use only local numbers.
Customers are more likely to contact you if you have a toll-free number than if you don't.