Kall8 Automated Attendant
Kall8 Automated Attendant/IVR system integrates inbound toll-free 800 service (or local numbers) with an Automated Attendant and an Interactive Voice Response system (IVR). In simple terms, you get a customized greeting with menus that direct your callers to the appropriate location depending on the choices you give them. If you have ever called a number and heard a recording telling you to press 1 for sales, 2 for marketing or 3 for customer service, you have used an Automated Attendant. With a Kall8 Automated Attendant, there is no equipment to buy and no software to download.
Kall8 customer service is available to help you program the system and record any custom messages needed.
The Kall8 Automated Attendant and IVR system can help you reduce costs by:
- Routing calls as you specify, thus freeing agents to concentrate on more important service requests.
- Enabling people at different locations to be integrated into one virtual call center or company.
- Speeding up response times to callers.
- Expanding call capacity faster and at a lower cost.
- Extending hours of operation to as many as 24/7, if you so choose.
- More efficiently using employees and/or providing recorded information to most commonly asked questions.
- Replacing the need to invest in a PBX. (Can be used as a virtual PBX/switchboard.)
Features of the Kall8 Automated Attendant/IVR System
- Customized Greetings.
- Interactive Voice Response (Menus).
- Unlimited Automated Attendants per toll free or local Kall8 number.
- Multiple sub-menus per Automated Attendant.
- Custom routing.
- Optional call recording for quality assurance and training.
- Real time website management of the entire account.
- Real time call detail.
- Voice mail.
- Scheduled activation of alternate Automated Attendants (i.e. for weekends, holidays, evenings, etc.).
- Music on hold.
Cost of a Kall8 Automated Attendant
Each Kall8 number (toll free or local number) can have multiple Automated Attendants on it. Each automated attendant is $50 to set up and $25 per month. Usage is billed at the standard Kall8 rate of 6.9¢ per minute for toll free numbers and 4.9¢ per minute for local Kall8 numbers for calls within the contiguous 48 states. Additional rates apply for calls originating and/or terminating outside this area.
PDF download to set-up your Auto Attendant.