Automated Attendant Features
Customized Greetings
Default greetings are in place when the Automated Attendant is set up. You may change your greetings at any time by following the simple instructions provided with your confirmation information.
IVR (Interactive Voice Response)
IVR allows callers to be routed to the right person based on a series of menu options. The caller will dial the given number and then hear a greeting such as "For Sales, Press 1, for Service, Press 2". When they make their selection, they can either hear another set of options or be connected directly to a live person, go to voicemail, or… Another option is to automatically give them the information they desire such as, "For customer service, Press 1, for store hours, Press 2, for today's special, Press 3".
Multiple Automated Attendants/Multiple Numbers
An unlimited number of Automated Attendants can be programmed for each toll free 800 and/or local non-toll free number that you have with Kall8. In addition, an unlimited number of Kall8 phone numbers, toll free or local, can be directed to the same Automated Attendant.
Multiple Sub Menus
Each Automated Attendant can support a main menu with multiple submenus. However, we strongly suggest that each menu not offer more than five choices and that menus go no more than three deep. This allows you to configure it so that callers can select specific departments or groups, and then further select sub-groups, individuals or pre-recorded announcements. We also recommend that all menus offer the option of pressing "0" and going to a live human to avoid consigning callers to a voicemail maze.
Custom Routing
There are a number of options for routing calls coming into your Automated Attendant.
- By time of day
- To the location nearest the caller
- By area code, area code and prefix, 10 digit phone number
- By state
Optional Call Recording
Each Kall8 number can be programmed to record calls coming in on that number. Recorded calls can be used for in-house training and for quality assurance. Recordings can also be used for order verification. Call recording is an additional charge per toll free or local Kall8 number. See Call Recording rates.
Website Interface
This feature allows you to choose the options you need to make your Automated Attendant most effective for you. You may set up custom routing, block or allow calls from selected areas or numbers, schedule when you would like each of your Automated Attendants active, etc. You may not currently change functions or numbers within your Automated Attendant, but we would be happy to make these changes for you.
Real Time Call Detail
On your account Website, you will be able to track real time call detail (within the last 24 hours), as well as historical call detail (all call detail received more than 24 hours ago). The information included in each of the call records is the Kall8 number they called, the start time and end time of the call, the phone number of the person calling, the name of the person/company calling (caller ID) and the phone number to which the Kall8 number is set to ring. This also includes calls where the caller has blocked caller ID.
Voice Mail
If calls cannot be answered by live staff (either because they are too busy or after hours) they can be sent to voicemail and forwarded to you as an e-mail attachment or posted to a secure Website. You can then listen to them at your leisure, or they can be made available for you to call in and listen to.
Scheduled Activation of Automated Attendants
Distinct Automated Attendants with corresponding menus and sub menus can be set-up based on the time of day and day of week (with special provisions for Holidays). They can be scheduled to activate at the appropriate times so that you do not have to do that manually.
Music on Hold
You may choose to have your callers listen to music while they are on hold waiting for the Automated Attendant to connect the call.
PDF download to set-up your Auto Attendant.
See Call Recording rates.